Cannabis, Cuisine, and Cocktails: How PleasureMed Blends a Dispensary, Restaurant, and Bar into One Seamless Experience.
PleasureMed, located on Santa Monica Boulevard in Los Angeles, is redefining what cannabis retail and hospitality can look like. This pioneering business combines an upscale cannabis dispensary, a farm-to-table restaurant, and a craft cocktail bar into one integrated space. PleasureMed’s mission is to destigmatize cannabis while delivering an unforgettable customer experience in a welcoming, educational, and luxurious environment.
As a trailblazer in the cannabis industry, PleasureMed isn’t just a business; it’s a model for what the future of cannabis consumption could be. With its innovative approach, PleasureMed is raising the bar for cannabis businesses everywhere.
The Vision: A New Standard for Cannabis Consumption
PleasureMed had a bold vision: to create the world's premier cannabis consumption lounge – a place where patrons can enjoy craft cocktails, discover premium cannabis products and savor farm-to-table cuisine, all in a luxurious and inviting atmosphere.
Building on the inclusive legacy of LA’s legendary adult toy store The Pleasure Chest, founder Brian Robinson and his team aimed to create a space that would destigmatize cannabis and provide an educational, judgment-free environment for patrons to enjoy the plant.
But as the PleasureMed team discovered, bringing their vision to life wasn't easy.
They needed a retail platform that could integrate their dispensary, consumption lounge, restaurant, and bar in one seamless platform – one that was built to ensure compliance with California's complex regulations and flexible enough to handle their unique business model.
Enter Meadow. With Meadow's track record of powering successful dispensaries and their deep understanding of the industry, PleasureMed knew they'd found the right business platform to manage their complex, multifaceted business – and bring their unique vision to life.
Life with Meadow is simple and easy. It's one of the best dispensary POS systems in the cannabis industry. I couldn't be happier with it. — Tichanna, Manager
Launching An Unprecedented Cannabis Concept
PleasureMed wanted to create a cannabis experience unlike any other: a one-stop destination that would combine a craft bar, dispensary, and restaurant under one roof.
"When people come here for the first time, their mind is definitely blown," explains PleasureMed assistant manager Melanie Vaughn. "They get the experience of the dispensary and then the lounge where they can smoke and eat, and that's really important to a lot of people. They can wander through the bar to the restaurant and then the dispensary. It all just flows. You just don't have that anywhere else."
But managing a consumption lounge with three distinct business units presented unique challenges:
- Ensuring a seamless customer experience between the dispensary and lounge
- Keeping transactions fast and efficient to maintain smooth operations
- Managing inventory and compliance across multiple license types
A Purpose-Built Partnership With Meadow
PleasureMed knew they needed a partner who understood the complexities of the cannabis industry – and could help them deliver an exceptional customer experience while staying compliant. They needed more than a platform — they needed a partner they could trust to help them navigate the challenges of making their groundbreaking consumption lounge a success.
Other POS systems we tried were not that great," Tichanna recalls. "It took 3 minutes to get an actual order out. We did a switch from Meadow for a couple months to see if we liked that system better. And we switched right back to Meadow two months later."
Empowering PleasureMed with Expertise and Innovation
PleasureMed chose Meadow to power their first-of-its-kind cannabis concept. With over a decade of experience in the cannabis industry, Meadow’s team brought unparalleled expertise, understanding the intricacies of cannabis retail operations and tailored their platform to meet PleasureMed’s needs.
Meadow’s all-in-one system provided the reliability and speed necessary to keep operations running smoothly, even on the busiest days. Its intuitive design ensured the system was easy to use and train staff on, reducing onboarding time and empowering employees to deliver exceptional customer experiences. Backed by Meadow’s dedicated support team, available whenever needed, PleasureMed gained a trusted partner that prioritized their success. This unified approach allowed PleasureMed to focus on delighting customers and growing their business, knowing their operations were in expert hands.
Building PleasureMed’s Customer Journey
Meadow worked hand-in-hand with PleasureMed to build a customized solution tailored to their unique needs. Meadow's team started by conducting a detailed workflow analysis to map out PleasureMed's ideal shopping experience and customer journey.
"We looked at the full customer experience, from when you enter the door to when you're consuming upstairs. How do we make that seamless?" recalls Wally Wong, account executive at Meadow.
"That led to two store walkthroughs during the build out with ownership. How do we maintain compliance, maintain tax appropriation, maintain customer data – but make it really easy? We went further and further down, down to where the plugs are going to be and where the WiFi is going to be set up. And everyone's been really happy with the outcome."
Creating the Ideal Flow for Multiple Cannabis Businesses
Meadow’s team collaborated with PleasureMed to create a purpose-built solution that addressed their unique needs. This included:
- Real-Time Integration: Meadow’s platform synced the dispensary POS with the lounge and bar systems, enabling seamless inventory tracking across multiple license types.
- Optimized Inventory Management: With over 800 SKUs in their product catalog, PleasureMed needed robust tools to manage inventory across their operations. Meadow’s cannabis POS system delivered with ease.
- Enhanced Customer Experience: Meadow’s thoughtfully designed interfaces enabled staff to process transactions in under 30 seconds, minimizing wait times and creating a smooth, enjoyable experience for patrons.
According to PleasureMed’s team, these features transformed their operations. Assistant Manager Melanie shared, "The entire process just flows, from the dispensary to the lounge and restaurant. It’s something you don’t find anywhere else."
Hands-On Support for a Seamless Launch
To ensure a smooth onboarding, Meadow provided always-on support — including in-depth training to ensure that every team member could make the most of Meadow's POS system.
"Wally, David and Lauren have been amazing support systems for any type of questions that we've had," Tichanna notes. "They've done walkthroughs with us and given us a great understanding of how to use Meadow to our advantage. They're there to answer any questions I have within 15 minutes. Actual humans, not bots. And they're very thorough."
With Meadow's purpose-built solution for cannabis retail and hands-on support, PleasureMed was well-equipped to bring their groundbreaking cannabis concept to life.
Redefining The Cannabis Consumption Experience
From the moment guests step into PleasureMed, they are transported into a thoughtfully designed space that celebrates cannabis. The apothecary-themed dispensary offers a curated selection of premium products displayed in an easy-to-navigate layout for an enjoyable shopping experience. Expert staff, equipped with Meadow’s online menus and product information tools, guide customers to the perfect selections based on their preferences.
Upstairs, the Irie Lounge invites guests to relax and enjoy their cannabis purchases in a luxurious setting featuring plush seating, low tables, and a marble-topped bar. Renowned chefs craft farm-to-table cuisine that can be paired with cannabis products, creating a dining experience unlike any other. At the heart of this operation is Meadow’s dispensary POS system, ensuring every transaction is seamless and every customer feels valued. From self-service kiosks to detailed, transparent receipts, Meadow empowers PleasureMed’s staff to focus on creating memorable experiences.
A new standard in cannabis retail and hospitality
By partnering with Meadow, PleasureMed has set a new standard in cannabis retail and hospitality. By streamlining operations across their dispensary, restaurant, and bar, PleasureMed has created an elevated customer experience that's raising the bar for what a cannabis lounge can be.
Meadow's platform has enabled PleasureMed to achieve:
- An effortless customer experience focused on enjoyment and relaxation — not transactions
- Compliant inventory management across over 800 SKUs and multiple license types
- Transaction times under 30 seconds in the dispensary
Having a fast, intuitive dispensary POS system has enabled PleasureMed to focus on delivering a five-star customer experience. In the dispensary, customers enjoy self-service ordering and receive transparent, detailed receipts that clearly break down taxes and totals. And Meadow provides extensive product information to guide customers and help them make informed decisions.
With Meadow, transactions just flow. "Everything's just laid out for you," Tichanna observes. "It's a one-two-three system that makes my life ten times easier. It takes 30 seconds for them to process an order downstairs. Time and efficiency is something we really look for. With Meadow, everything's just easy."
Effortless Compliance, Unrivaled Experiences
And most important of all, Meadow makes compliance effortless. "Staying compliant with Metrc is really efficient," Melanie explains. "With Metrc, we just need to receive the invoice and sync it to Meadow, which only takes a matter of seconds. The invoice is clear and lists all the products – so it's really easy to create the purchase order and add the products we need.'
PleasureMed has created an unrivaled customer experience – and an entirely new category in the cannabis industry. Their success showcases what's possible when visionary operators and the right business platform work hand in hand.
A Model for Cannabis Business Success
PleasureMed’s groundbreaking concept is more than a business; it’s a model for what the cannabis market can achieve when operators partner with the right technology. Meadow’s all-in-one dispensary software has empowered PleasureMed to redefine cannabis retail while creating an unparalleled customer experience.
Meadow’s dispensary POS system has transformed PleasureMed’s operations, enabling them to seamlessly integrate retail, dining, and consumption while maintaining compliance and efficiency. "Meadow makes the overall process fun for our customers," Melanie shared. "It’s faster, easier, and better for everyone involved."
For cannabis retailers looking to elevate their operations and create unforgettable customer experiences, Meadow is more than a software provider—it’s a partner in success.
