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Off the Charts is one of California's fastest growing cannabis retailers, expanding from a single dispensary to more than 30 locations in just two years. Their unprecedented growth meant they needed more than just a POS—they needed a scalable, reliable business platform that could support rapid expansion while maintaining the high-quality customer experience they had built their reputation on.
Scaling at this pace comes with unique challenges: keeping inventory accurate across multiple locations, training new staff efficiently, and ensuring seamless operations at every touchpoint. Many companies struggle to maintain consistency as they grow, but Off the Charts was committed to raising the bar, not lowering it. They needed a system that could simplify the complexities of multi-location management while enabling them to keep improving their service with every new store.
They found their answer in Meadow.
With 99.99% system uptime, training tools that made onboarding a breeze, and intuitive inventory management, Meadow made the operational side of scaling simple—allowing OTC’s team to focus on what mattered most: delivering an exceptional retail experience.
For dispensaries looking to expand without compromising on service, Off the Charts proves there’s a better way to grow.
"We share one common goal: growth as a company while expanding access to cannabis to those in need. With Meadow, that vision became reality."
-Jordan Kuhl, General Manager, Off the Charts San Francisco
💡 Explore More Meadow Case Studies:
PleasureMed: A First-of-Its-Kind Cannabis Experience Built on Meadow’s Dispensary Software
Driving Growth with Meadow’s Dispensary Software: Elevate’s Success Story
Delighting Customers During Rapid Growth
Off the Charts wanted to expand access to cannabis across diverse California markets by building the state's most customer-focused dispensary chain. But maintaining exceptional service in the midst of fast growth wasn’t easy with their existing systems.
"With our previous POS, it took up to three minutes just to process a single order,” explains Marissa Molloy, regional manager of Off the Charts’ Northern California stores. “When you're focused on delivering a great customer experience, that just doesn't cut it.”
The challenges went beyond just slow transactions. To keep customer satisfaction at the highest level while scaling rapidly, Off the Charts needed:
- Faster transactions to minimize wait times. A slow system wasn’t an option in high-volume stores, especially during peak hours and holidays like 4/20.
- Personalized service at every location. A robust POS that allowed budtenders to access customer history and preferences, improving recommendations and customer loyalty.
- Consistency across locations. Every store needed to operate with the same high standards, ensuring a familiar and reliable experience for customers no matter which OTC location they visited.
With Meadow’s fast, intuitive transactions, seamless checkouts, and built-in tools for personalized service, Off the Charts has built a customer-focused dispensary chain that feels consistent, reliable, and welcoming across every location.
By prioritizing efficiency without sacrificing quality, they’ve set a new standard for cannabis retail in California—proving that growth and exceptional service can go hand in hand.
"When you create the one thing that matters most – a consistently great customer experience – everything else falls into place. That's what Meadow helps us deliver, every day, across every location."
-Jordan Kuhl, General Manager, Off the Charts San Francisco
Building an Operational Powerhouse
Scaling a dispensary chain at the speed of Off the Charts requires more than just a great customer experience—it demands operational efficiency at every level. Behind the scenes, their team needed seamless workflows, real-time visibility, and a system that could handle high-volume transactions without fail. Meadow delivered exactly that: a robust, multi-store retail platform designed to keep operations running smoothly, no matter how fast OTC expanded. Backed by an experienced team who understands the complexities of cannabis retail, Meadow provided the tools, training, and reliability needed to power their growth.
Off the Charts started with one location in Sherman Oaks, where Meadow worked closely with their team to refine and optimize the store launch process. Through hands-on support, real-time troubleshooting, and in-depth training, both teams fine-tuned every step—from inventory setup to staff onboarding—to ensure a smooth rollout across the entire OTC network.
Within days, the benefits were clear. Marissa Molloy immediately noticed the difference; “within a couple of days of using Meadow, I knew we had a better system,” she recalls. “Meadow is incredibly user-friendly and easy to learn with the help of the chat bubble and training videos they provide.” With a more intuitive platform in place, the OTC team could focus on what mattered most—getting new stores up and running quickly while delivering a seamless customer experience.
With a proven strategy in place, Off the Charts was able to stand up new stores in as little as a week. To make this possible, they needed:
- Fast, scalable training. Every new employee starts with Meadow Mastery, a video training program that ensures staff are ready to serve customers on day one.
- Faster product setup. Meadow’s Weedmaps import feature slashed product setup time by 30+ minutes per invoice, allowing stores to open faster.
- Expert support that truly understands cannabis retail. Unlike generic help desks, Meadow’s team of cannabis industry veterans provided real-world solutions within minutes.
- Industry-leading reliability. With 99.99% uptime, managers could focus on growing the business instead of troubleshooting tech issues.
By integrating sales, delivery, and reporting all in one place, Meadow made things simple for the OTC team – and eliminated the need for a complex tech stack. As Marissa Molloy notes, “Meadow helps me every day – from being able to run reports on new customers and find out how they heard about us, to ordering reports, inventory, and discounts. Being able to see our daily sales broken down and using the insights tab for my biweekly reports is a huge help.”
This efficiency spans every aspect of their business. Regional managers now monitor performance across all locations in real-time, accessing key metrics like new customer acquisition, inventory levels, and sales data instantly. This visibility enables better decision-making and faster response to operational needs.
"Meadow makes it easy to manage all our operations. Setting up inventory and creating a menu for new locations is awesome with their feature to import from Weedmaps. Creating an invoice could take up to an hour to receive, but with this feature it cuts it down by 30 minutes minimum."
-Marissa Molloy, Regional Manager, Off the Charts Northern California Stores
Mastering Multi-Store Inventory
A seamless customer experience starts behind the scenes—with the right products, in the right quantities, at the right time. As Off the Charts scaled, inventory management became a critical pillar of their success, ensuring that every location operated smoothly and stayed compliant.
Without precise inventory control, fast-moving dispensaries risk lost revenue, compliance violations, and poor customer experiences. With 30+ locations and thousands of SKUs to manage, Off the Charts needed a system that could provide real-time visibility and easy inventory workflows across their entire network.
With Meadow’s inventory management tools, Off the Charts can track stock across multiple locations with ease. Managers can instantly verify inventory levels, and streamlined workflows allow staff to quickly add and update products—keeping every store stocked and running efficiently.
But accurate inventory management isn’t just about efficiency—it’s also essential for compliance and loss prevention. That’s why Off the Charts relies on Meadow’s Cycle Counts tool to stay ahead of audits, theft, and inventory discrepancies.
With Meadow’s Cycle Counts tool, OTC staff can:
- Count inventory in real time while stores remain open—no need to pause sales
- Detect loss or theft instantly, catching discrepancies before they escalate
- Ensure compliance with Metrc, with smart tools to track and report inventory adjustments
- Assign multiple employees to count simultaneously, making the process faster and more efficient
By making Meadow’s Cycle Counts a core part of their inventory strategy, Off the Charts has minimized shrinkage, reduced time spent on full inventory counts, and ensured that every store stays compliant with California’s strict inventory regulations. Their ability to scale while maintaining accuracy and compliance is a direct result of this proactive approach.
💡 Learn more about Cycle Counts and Inventory Management Best Practices:
Cannabis Inventory Management Tips for your Dispensary
Cycle Counts for Smarter Dispensary Inventory Management
Creating the Future of Cannabis Retail
Looking to the future, Off the Charts is positioned for continued expansion, with each new store bringing them closer to their goal of making cannabis accessible to everyone who needs it. With Meadow's scalable platform and their proven operational model, they're ready to bring their vision of accessible, quality cannabis retail to new markets across the country.
With Meadow's intuitive platform, cannabis retailers can elevate every aspect of their operations – from rapid staff training to precise inventory management to reliable performance at scale. Off the Charts shows what's possible when you combine an ambitious vision with the right tech partner to make it a reality.
Build a thriving cannabis retail operation with a platform that grows with you.
Schedule a demo today ⏬⏬⏬ to see how Meadow can power your expansion.
