West Coast Collective, founded by legendary artist and entrepreneur Xzibit, was growing fast. With locations in Chatsworth and Bel Air, they needed a Point of Sale system that could keep up with high-volume transactions, fast-moving staff, and evolving compliance needs.
At first, the company had one location running on Meadow and two using Treez. Because the same team floated between stores, they had a unique opportunity: a true head-to-head comparison. And the verdict from the people actually using the systems every day—the budtenders and management team—was loud and clear: they wanted Meadow.
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The Challenge: Growing Pains and Split Systems
Running two different systems created inconsistency, extra training burdens, and operational slowdowns. Budtenders were frustrated by the inefficiency of their other POS’ workflows. Even simple tasks like checking product info or looking up a customer during checkout took longer and required more clicks.
These friction points added up:
- Longer transaction times slowed down lines during peak hours
- Clunky workflows led to inefficiency and confusion
- Split systems made reporting, inventory, and training harder to manage
- Limited support left managers without the help they needed when problems came up
The team knew it was time to unify—and they wanted a partner who could make it seamless. They weren’t just looking for better software—they needed a switch that wouldn’t interrupt business, would win over the staff, and would deliver immediate improvements that could be felt on day one. When you’re juggling multiple locations and trying to maintain team morale, compliance, and profitability, a chaotic POS switchover isn’t an option. They needed a partner that could make change feel like an upgrade—not a burden.
The Solution: A Seamless Switchover, Backed by Experts
Meadow's white-glove onboarding team partnered with West Coast Collective to make the transition fast, smooth, and disruption-free.
- METRC Cleanup and Inventory Accuracy: Ahead of 4/20, Meadow worked with the West Coast Collective team to complete a full METRC audit and inventory cleanup. Starting fresh meant every product, package, and report was accurate from day one—giving managers confidence in their compliance and inventory tracking right out of the gate.
- Minimal Staff Burden: Although multiple managers and owners were involved in planning, only two team members were needed for the actual migration thanks to on-site Meadow support.
- Zero Downtime: Hardware was installed the night before go-live. Settings, inventory, and customer data were fully transferred ahead of opening. Customers experienced zero disruption.
- Training in Advance: Every budtender completed Meadow Mastery—Meadow’s self-paced training course—before launch, so they felt confident from their very first shift.
- Quick Rollout Across Locations: After a successful first launch, the team paused for 4/20, then migrated the Bel Air location in just a few days.
What a POS Switchover Actually Looks Like
Switching your POS may feel like a major lift—but with the right approach and support, it can be seamless. Here’s what the process looked like for West Coast Collective:
Choose the Right Partner
Start by choosing a provider who understands cannabis retail and can support your goals, growth, and compliance needs.
Kick Off Onboarding and Prep
Meadow’s team works with you to plan the rollout, complete a full inventory and METRC cleanup, and get your settings dialed in. We do the heavy lifting, so your team doesn’t have to.
Migrate Overnight
Hardware is installed, data is transferred, and systems go live—all outside of business hours. That means no downtime, no lost revenue, and no disruption to the customer experience.
Launch with Confidence
On day one, Meadow is on-site or available virtually to walk your team through every step. With advance training through Meadow Mastery, your staff starts strong and stays confident.
This process is designed to be smooth, fast, and built around your team’s needs—because the right system should make your life easier, not harder.
The Outcome: Faster Lines, Happier Staff, Smoother Operations
West Coast Collective's team immediately noticed the difference:
- Faster Lines, Happier Customers: Budtenders moved customers through the line quicker with Meadow's intuitive check-in and checkout experience.
- Simpler Workflows: Product lookups, discounts, and customer interactions were smoother and required fewer clicks.
- Clean Inventory: Starting fresh in Meadow gave managers confidence that their METRC reporting and stock levels were accurate.
- On-Demand Support: Post-launch, the team was supported virtually with training refreshers and troubleshooting help—though no "fires" ever came up.
- Stronger Team Buy-In: Staff who had worked in both systems overwhelmingly preferred Meadow, making the switch a decision backed by the entire team.
Meadow has been a game-changer for our shop—it's streamlined our daily operations, made inventory a breeze, and the support team has been incredible. It’s clear the system was built with dispensaries in mind, and it shows.
— Jamie Wilson, Inventory Manager
Key Features That Delivered Immediate Value
- Weedmaps Product Import: Simplified product intake and inventory management by pulling accurate product details directly into Meadow—saving time, reducing errors, and keeping menus up to date effortlessly.
- All-in-One System: Combined POS, loyalty, eCommerce, delivery, and reporting in one platform.
- Detailed Audit Logs & Permissions: Provided accountability and peace of mind with clear visibility into every action. Learn more about Meadow's Precise Team Permissions
- Built-In Pickup & Delivery: Enabled expansion into new sales channels without third-party tools.
- Expert Help, Fast: Responsive support from a real team of cannabis retail experts—not generic ticketing systems.
The Takeaway
Switching POS systems can feel overwhelming—but it doesn’t have to be. West Coast Collective made the move with confidence by choosing a partner who handled the heavy lifting and prioritized their team’s experience.
Whether you’re running one shop or scaling to multiple locations, Meadow makes it easier to unify your operation and deliver the kind of experience your team and customers deserve.
Built for cannabis. Backed by experience. Trusted by operators.
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